Frequently Asked Questions
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Basics
Overview of the Process
Detailed Questions
My Profile
Buyer Questions
Seller Questions
Delivery
Face to Face Meetings
Payment
Cancellation & Refunds
Using Trustap on Partner Sites
Preloved.co.uk
Transaction Models
Fees
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Basics
How does it work?
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Overview of the Process
Creating a Transaction
Joining a Transaction
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Detailed Questions
What is an escrow-style account?
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My Profile
Personal Details
Card/Bank Details
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Buyer Questions
How and when do I pay?
Buyer Time Limit
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Seller Questions
When do I input the tracking information?
Seller Time Limit
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Delivery
Who pays for the postage cost?
Does it matter how I send the item?
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Face to Face Meetings
What is the handover?
When do I pay the remainder?
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Payment
How do I know the payment is safe when I’m using Trustap?
When will I receive my funds?
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Cancellation & Refunds
How do refunds work?
Can I cancel a payment?
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Using Trustap on Partner Sites
How do I use Trustap on Preloved?
How do I find my Trustap transaction on Preloved?
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