Frequently Asked Questions
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Basics
Overview of the Process
Detailed Questions
My Profile
Buyer Questions
Seller Questions
Delivery
Face to Face Meetings
Payment
Cancellation & Refunds
Transaction Models
Fees
Preloved
Stack Influence
Hello. How can we help you?
Basics
How does it work?
What are the advantages of using Trustap?
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Overview of the Process
Creating a Transaction
Joining a Transaction
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Detailed Questions
What is an escrow-style account?
How do I know Trustap is legit?
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My Profile
Personal Details
Card/Bank Details
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Buyer Questions
How and when do I pay?
Buyer Time Limit
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Seller Questions
When do I input the tracking information?
How do I benefit using Trustap as a seller?
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Delivery
Who pays for the postage cost?
What if I didn't enter the tracking information on time?
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Face to Face Meetings
What is the handover?
When do I pay the remainder?
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Payment
When will I have to pay?
When will I receive my funds?
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Cancellation & Refunds
How do refunds work?
Can I cancel a payment?
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Transaction Models
Which model should I choose?
Online Transactions
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Fees
What are the fees?
Who pays the fees?
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Preloved
How do I use Trustap on Preloved?
How do I add my details from Preloved?
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Stack Influence
How do I use Trustap with Stack Influence?
What is a rebate payment?
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