By selecting the "My Transactions" button on the menu, users can check the status of any of their ongoing transactions at any time. By clicking on a particular transaction, the user sees a summary pop-up with some of the relevant information for that transaction. This includes a breakdown of the transaction into a completely transparent and efficient step-by-step process. This makes it simple to check what steps in the transaction have been completed, and what actions users need to take in order to finish the transaction.
The steps for online transactions are found here.
The steps for face-to-face transactions are found here.