How long is the complaints period?

24 hours

In both an online an face-to-face model the complaints period lasts 24 hours. After this 24 hour complaints period has elapsed, if the buyer has not lodged a complaint the funds will be released from the Trustap hold to the seller. 

For more information on how a complaint is submitted check out our FAQ here. 

Or for more information on what happens when a false complaint is lodged, check out this FAQ.