What if I sign for the package and then I realise I don’t want it?

If you sign for a package and realise you don’t want it within the 24-hour period, you can lodge a complaint and follow the refund process. A buyer will only be unable to receive a refund if they have signed for the package or someone else has signed for the package on their behalf and they have allowed the 24-hour complaints period to elapse. It is essential to lodge a complaint within the time period if you are dissatisfied.