What if we can’t agree on a price?

If the buyer and seller can’t agree on a final price for the item at the face-to-face meeting, then the transaction doesn’t take place.

No transaction will be processed until both parties agree to the full transaction price including the Trustap fee. This means that both parties must be in full agreement on all the terms before any money changes hands.

An online transaction may be cancelled by either the buyer or the seller by simply clicking or tapping the “cancel” button. Once the transaction is cancelled, the deposit will be returned to the buyer, taking fees into consideration.

For face-to-face transactions, either party can choose to walk away if a price cannot be agreed in person. In this case, the full deposit is refunded to the buyer.