If money is in an escrow-style account it means it is being held by a third party (Trustap) on behalf of the other two parties (buyer & seller) in a transaction. With Trustap’s online and face-to-face models, the funds are held for up to 24 hours after the buyer signs for, or receives, the item in question.
Why 24 hours? The 24 hour period allows the buyer sufficient time to examine the item, determine if it is legitimate or get a second opinion. In exceptional cases, the 24-hour period may be extended with the agreement of both the buyer and the seller. To enquire about the extension of the complaints period, feel free to contact us at email@example.com or via our live chat on our website.