The buyer pays the Trustap fee. It is up to the buyer and seller themselves to determine who pays any fees associated with the delivery or handover of an item. For most transactions, these fees will roughly cancel each other out. In situations where this is not the case or users do not want to structure the transaction that way, users will have to factor in the necessary fees into their agreed price. In the case of refunds, the buyer must pay for the package to be returned to the seller. In exceptional circumstances, a claim form will be made available and Trustap will refund the cost of the delivery.